Basic Job Duties and Responsibilities:
- Quote entry.
- Review and process orders and contact customers as needed for required verifications.
- Create and process folders as new orders are received.
- Contacts the customer for a resolution of exceptions.
- Fields complaints concerning quality, service, or billing.
- Coordinates communication between customer and production team regarding pre-order details.
- Fill in for sales team members when they are away on vacation or out of the office seeing customers.
- Ability to meet deadlines without sacrificing quality.
- Make thank you and follow up calls post order.
- Provide exceptional customer service by proactively contacting the sales team and/or customer to resolve issues and to improve the opportunity success rate.
- Build and maintain solid client relationships and deliver outstanding results.
- Track new customers and assist in getting thank you cards, and gifts sent out monthly.
- Answer phone calls from customers and help to answer customer inquiries.
- Other duties as assigned.
Summit is an Equal Opportunity/Affirmative Action Employer.